Incredible Duo

Shipping and delivery

Do you offer discreet shipping

Our 100% discreet shipping will guarantee that all your adult accessories purchases are private.

Where do you ship from?

We ship from our warehouse in California, United States.

Do you Offer Free Shipping?

Yes. We are proud to offer FREE SHIPPING for orders with a minimum total of $49.99 throughout United States.

Do you ship internationally?

We offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world. We also offer FREE International shipping for orders over $149.99

What is your delivery time?

Delivery time varies by location. These are our estimates:

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

*If you have any other questions, please contact us and we will do our best to help you out.

Refunds & returns policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• You receive a wrong item
• You do not want the product you have received (in this case, you must return the item at your expense and the item must be unused, sealed in it's original package)

*You can submit refund requests within 30 days after delivery. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

*Please note that accepting a return request depends on the type of the item, the brand, and the manufacturers terms and conditions, we reserve the right to not to accept returns that don’t meet the requirements.